🔧 Service

Structured Ongoing Oversight for Externally Hosted Business Websites

Hosted with Iktaro? Your maintenance is already covered under our Hosting & Care plans — this service is for websites built or hosted elsewhere.

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🔧 External Website Support

A website that is not maintained becomes a...

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2–6

update requests / month, by plan

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support tiers available

WordPress platform & plugin updates

Backup verification

Security monitoring

Predictable monthly coverage

Key Benefits & Features

Predictable oversight, not reactive fire-fighting

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Routine Platform & Plugin Updates

Keeps WordPress installations secure and current.

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Minor Content Updates

Structured changes within plan limits.

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Backup Verification

Ensures recovery points exist if required.

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Security Awareness

Monitoring and risk-reduction practices.

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Technical Troubleshooting

Resolution of minor issues within scope.

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Predictable Monthly Coverage

Clear limits prevent scope confusion.

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Hosting Coordination (When Required)

Liaison with hosting providers if technical issues arise.

Our Process

From system review to ongoing monitoring

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Initial System Review

We evaluate your current site state and identify priority areas.

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Structured Support Allocation

Based on your selected plan, we define update limits and adjustment boundaries.

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Ongoing Monitoring & Adjustment

Minor fixes, content updates, and platform checks handled within plan scope.

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Escalation When Required

Larger modifications are scoped and quoted separately, and performed only when required.

What's included in every plan

Platform & plugin updates

Backup verification

Structured update request allowance (2–6 per month, depending on plan)

Minor content adjustments

Email support, with priority response on the Advanced plan

Packages

Pricing Tiers

Many businesses come to us with a website built by a previous developer, hosted on infrastructure they don't control, and no one answering the phone when something breaks. External Website Support gives you a technical partner for a site we didn't build — structured updates, verified backups, and a clear escalation path — without forcing you to migrate anything.

All prices in TTD · Packages are starting points — your final quote may vary

Basic External Support

For smaller informational websites

$600 / Monthly (TTD)

Minimum 3-month commitment

✓ Platform & plugin updates
✓ Backup verification
✓ Up to 2 structured update requests per month
✓ Minor content adjustments
✓ Email support

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Platforms we work with

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External Websites

We support externally-hosted WordPress sites as standard; other platforms and custom builds are assessed case-by-case during the initial system review.

Experienced

FAQs

Questions we get asked a lot

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What qualifies as a "structured update request"?

Examples include: changing text on a page, replacing images, updating contact details, adjusting a section layout, or adding a blog post. Major page rebuilds or new feature integrations are excluded.

Does this include a full website redesign?

No. If you have a redesign project, or an existing website you would like us to redesign, we will quote separately under our Professional Website Development service.

Do you manage hosting?

Under this service, no — your site stays with your current hosting provider, and we coordinate with them when technical issues require it. If you'd prefer one provider handling everything, we can migrate your website onto Iktaro infrastructure, where hosting and maintenance are covered together under our Hosting & Care plans — usually at a lower combined cost than external support alone.

What if a plugin update breaks my site?

We review compatibility during updates and restore from backup if required. Larger compatibility rebuilds may require additional scoping.

Can I cancel at any time?

Support plans require a minimum 3-month commitment. After that, cancellation requires written notice before the next billing cycle.

Do you provide on-site support under this plan?

On-site support is available but billed separately under the standard Site Visit structure unless otherwise stated in your plan.

What if I need a major system change?

Major modifications are scoped separately and quoted independently of your retainer plan.

Why is external support priced higher than your Hosting & Care plans?

When we host your website, we control the environment — updates, backups, and fixes happen on infrastructure we've configured and monitor daily. Supporting an externally-hosted site means working within someone else's setup, coordinating with third-party providers, and carrying more unknowns. The pricing reflects that added complexity. Migration onto our infrastructure is available whenever you want the simpler arrangement.

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